Providing great feedback is one of the most important skills in leadership, management, and teamwork. Whether you are a business leader, a team member, or a manager, the ability to offer effective feedback can help build stronger relationships, boost performance, and drive success. Feedback serves as a valuable tool to reinforce positive behaviors, correct mistakes,…
Providing Great Feedback
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Opinions and Insights
In the world of business, opinions and insights can make or break a company. They inform strategies, guide decision-making, and shape the trajectory of an organization. With the rapid pace of technological and market advancements, it’s crucial for businesses to stay ahead of the curve and make informed decisions. But with so many opinions and…
Decision making models
Whether your business is a tiny retail operation or a multi-store conglomerate, change is unavoidable. In order to adjust to the many variables you encounter on a daily basis, you and your staff will inevitably need to make decisions. Exactly how you choose to go about doing so has been the subject of study and…
DMAIC Methodology: 5 Steps to Eliminate Root Causes
DMAIC methodology is another problem-solving framework that’s designed to hunt out and eliminate problems. Very similar to its cousin, the PDCA cycle, it has its origins from TQM movement. It’s used extensively when applying Six Sigma to process improvement, but the DMAIC methodology is used by many also as a way of following improvements in a…
Plan Do Check Act: A Simple 4 Step Problem Solving Methodology
Plan Do Check Act is a framework that was created by quality guru, Edward Deming as a way of structuring problem solving and continuous improvement. It’s simple in its approach but very powerful in its delivery. The generic steps of PDCA are: Plan – Identify the problem, where you want to be and gather the…
13 Quality Management Tools to Drive Process Improvements
There are some essential and popular quality management tools that’ve been around since the dawn of time (or at least it seems that way). Why are they used? To understand problems better. And to make informed decisions, based on data. When used correctly, they can help identify issues, trends and root causes, quickly. And provide…
Why Problem Solving in Business Usually Fails
Problem solving in business sounds simple, but it’s hard to do correctly. There’s normally lots of variables that demand attention of resources across any business: Customer complaints Quality problems On time delivery issues Staff issues Cashflow problems Profitability issues Things not going to plan Sales not hitting objectives Equipment failures Overheads to pay Not enough…
A3 Problem Solving: A Simple Tool to Report Problems
A3 problem solving is a standard way of presenting problems and resolutions. It has the name A3, as it’s simply an A3 size piece of paper (international 11”x17” / 29.7cm x 42cm). Its inception was part of the Toyota Production System. And is a means of providing a standard framework to present problem solving, projects,…
The Histogram Graph – What it is and How to Use it
In order to explain what a Histogram graph is, it is worth understanding what a frequency distribution is, as the two are mutually exclusive. A frequency distribution records the number of times each value occurs in a sample being studied. A Histogram is merely a way of showing that frequency on a bar chart format….
Process Flow Charts – What, How, and Why
A tool, which emanated from the TQM movement, process flow charts are an illustrative and useful technique to allow a person or team to visualise a process. They are a simple and effective tool and are made even more powerful during a Kaizen activity in a group setting, whereby the team are either designing a…