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Below is a list of our recent articles:

Effective listening techniques

February 3, 2022Lee Candy

Hearing is the complex set of physical structures and actions that combine to enable us to register and interpret sound. In many ways, it is a mechanical process that is vastly different from the act of listening. Indeed, hearing is only the first step toward truly effective listening. Once you have mastered this skill, you…

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Running Great Meetings

February 3, 2021Lee Candy

Whether your goal is to motivate your sales staff or to pique the interest of investors, it is vital that you find ways to present yourself and your business in the best light possible. The problem is that the last thing most people want to do is to congregate around a conference table for hours…

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Decision making models

Decision making models

March 21, 2020Lee Candy

Whether your business is a tiny retail operation or a multi-store conglomerate, change is unavoidable. In order to adjust to the many variables you encounter on a daily basis, you and your staff will inevitably need to make decisions. Exactly how you choose to go about doing so has been the subject of study and…

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Business-Communication-2

How to improve business communication

March 1, 2019Lee Candy

Learning how to improve business communication isn’t as daunting as it may sound. If you’re like most people these days, you spend over a third of your life engaging in work activities. With that in mind, doesn’t it make sense to make that 33 percent-plus time block flow as smoothly as possible? PUT COMMUNICATION IN…

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Organisational Development – Active Leadership

July 30, 2017Lee Candy

Organisational development is about people. Have you ever noticed people from the same organisation often use the same language, phrases, clothing style or references when they talk? Some groups of people can have a high level of energy and see many solutions while others express negativity or see things in black and white terms.  …

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Barriers to effective listening

Barriers to Effective Listening: 4 Issues That You Can Eradicate Today

February 13, 2017Lee Candy

Barriers to effective listening can cause many types of communication issues. The truth is, much training and attention is given to making people better at speaking and getting their point across. The thing that’s often overlooked is the supply side of the communication loop. And that’s listening. And nearly all areas of your life can…

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How to improve employee engagement

How To Improve Employee Engagement – The Fundamentals

February 9, 2017Lee Candy

If you’re looking at how to improve employee engagement, here are the fundamentals of what it is and what to focus on to improve it. The fact is, engagement remains the ultimate prize for employers. Let’s face it, economic pressures and glottalization means that nearly all companies are trying to get more out with less…

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How Important is Employee Engagement

How Important is Employee Engagement? Here Are The Stats

February 7, 2017Lee Candy

I was recently asked by a business owner, “how important is employee engagement, anyway?” And so I thought I would share some reasoning behind Employee engagement and its importance.   Employee Engagement Defined But first, what’s employee engagement? Employee engagement is about getting the right conditions in place to enable employees to give their best…

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6 principles of good interview questions

16 Good Interview Questions (Including 11 Great Ones) to Help You separate the Wheat From the Chaff

January 23, 2017Lee Candy

When it comes to running interviews, having good interview questions can separate you from employing the next high flier to that resource sapping problem child. Let’s face it, there are three things you need to get right (and answer comprehensively): Can they do the job? How do they react under pressure? How well do they…

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business process improvement

3 Critical Business Process Improvement Tools to Reduce Defects and Improve Productivity

January 11, 2017Lee Candy

When it comes to business process improvement tools, there’s no silver bullet. That’s the bad news… But, there are 3 critical business process improvement tools, which are close to it. And that’s the good news. I’m not going to describe the standard DMAIC, lean six sigma tools. Or Quality Management Tools. I’m going to describe…

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DMAIC Methodology - Critical Xs

DMAIC Methodology: 5 Steps to Eliminate Root Causes

January 10, 2017Lee Candy

  DMAIC methodology is another problem-solving framework that’s designed to hunt out and eliminate problems. Very similar to its cousin, the PDCA cycle, it has its origins from TQM movement. It’s used extensively when applying Six Sigma to process improvement, but the DMAIC methodology is used by many also as a way of following improvements in a…

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plan-do-check-act-framework

Plan Do Check Act: A Simple 4 Step Problem Solving Methodology

January 4, 2017Lee Candy

Plan Do Check Act is a framework that was created by quality guru, Edward Deming as a way of structuring problem solving and continuous improvement. It’s simple in its approach but very powerful in its delivery. The generic steps of PDCA are: Plan – Identify the problem, where you want to be and gather the…

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